Terms and conditions

General terms and conditions of Balkanbrand

General

Webshop Officialbrand and all it’s subdirectories (hereinafter: “Balkanbrand”) are part of The Cotton Express B.V., a company listed in the Trade Register of the Dutch Chamber of Commerce under file number 65561104 and VAT number NL58 INGB0007238571 having its registered office at Grote Beerstraat 26 The Hague, The Netherlands. These general terms and conditions apply to all purchasing and sales agreements concluded by Balkanbrand and its customers via www.balkanbrand.com and all its sub-domains and subdirectories. No agreement can be created without your agreement to these terms and conditions. By placing an order with the Balkanbrand webshop, the customer declares to accept the terms and conditions. Balkanbrand cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. Balkanbrand is entitled to change the content of the site at any time. The colours on your screen may differ from those of the original product. This depends on, among other things, your computer settings. We make every effort to display the correct colours on our webshop. Balkanbrand and all its sub-domains and subdirectories may use iframes to enhance user experience. This may result that parts of this webshop is visible on other websites.

Age / Leeftijd

The new GDPR law on 25th of May 2018 requires the user to be at least 16 years old to place orders on this webshop. If the user is younger than 16 years old, he/she would have to ask permission to their parent/guardian.

De nieuwe AVG wet vereist dat gebruikers ouder zijn dan 16 jaar. Als hij/zij jonger is dan 16, dan vereist die toestemming te vragen aan de ouders/voogd.

Payment

All prices are in euros and are inclusive of Dutch VAT of 21% and are exclusive of shipping costs. We accept payments via iDEAL (in the Netherlands), PayPal, Visa and MasterCard. After you have placed your order, you will receive an automatically generated confirmation by e-mail with an attached invoice. Payments are processed by Mollie.

Outlet products

Outlet products cannot be returned or exchanged

Delivery

The items are delivered by any of the following companies DHL/Selektvracht/PostNL/FedEx/B2C EUROPE. Deliveries outside the Netherlands are also delivered by one of these companies. Delivery time commences as soon as Balkanbrand has received payment from the customer. All orders are dispatched within 3-5 working days after receipt of payment. We are open from Monday to Friday and not on public holidays.

Returns policy

You may return an item within the 30 days period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The goods must be sent back to us in perfect condition. Returned items will only be accepted if all labels are intact and affixed. Balkanbrand will not accept any items whose labels are missing. Following the 30-day period, Balkanbrand will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. Balkanbrand is not responsible for any damage, theft or loss. All deliveries are subject to availability. Defective items are exchanged for the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department through [email protected]

Force Majeure

In the event of force majeure, Balkanbrand is entitled to dissolve the agreement between Balkanbrand and the customer. Force majeure is a serious hindrance at Balkanbrand or transport standstill.

Intellectual property

This website and all sub-domains and sub-directories are the intellectual property of Balkanbrand; nothing may be copied or used without Balkanbrand’s permission.

Privacy

Personal information will be saved and treated with care; it will not be passed on to third parties and will only be used for the delivery of your order. Balkanbrand webshop uses Secure Socket Layers (SSL), the industry standard for the transmission of information used to process orders.

Cookies

This website uses cookies to make it easier to use for visitors. Cookies ensure that your selected country is remembered, that the content of your shopping basket is saved and that you remain logged in.

All rights reserved

All material on the pages of www.balkanbrand.com is copyright protected. It cannot be used for any purpose whatsoever without first obtaining our express written permission in advance.

Privacy Policy

This privacy policy sets out how www.balkanbrand.com uses and protects any information that you give when you use this website. Balkanbrand International is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Balkanbrand International may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected]
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description CART The association with your shopping cart. CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. CURRENCY Your preferred currency CUSTOMER An encrypted version of your customer id with the store. CUSTOMER_AUTH An indicator if you are currently logged into the store. CUSTOMER_INFO An encrypted version of the customer group you belong to. CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. FRONTEND You session ID on the server. GUEST-VIEW Allows guests to edit their orders. LAST_CATEGORY The last category you visited. LAST_PRODUCT The most recent product you have viewed. NEWMESSAGE Indicates whether a new message has been received. NO_CACHE Indicates whether it is allowed to use cache. PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. POLL The ID of any polls you have recently voted in. POLLN Information on what pol The items that you have recently compared. STF Information on products you have emailed to friends. STORE The store view or language you have selected. USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. VIEWED_PRODUCT_IDS The products that you have recently viewed.